DuraCloud Release 2.1 : Upload Tool Help

Upload Tool Help

What is the Upload Tool?

The Upload Tool is a small application which can be used to visually select files and folders, and monitor the transfer of files to DuraCloud. This tool is integrated into the DuraCloud software, and shows up when you select the "Add Items" button on the DuraCloud user interface.

The Upload Tool isn't working!

We are sorry that you're not able to use the Upload Tool at the moment. There are a variety of reasons why the Upload Tool may not be functioning properly. In the sections below, we'll offer some suggestions which may help to resolve the problem.

What should I see?

When the Upload Tool is properly loaded and ready for use, you should see a window which looks similar to the following:

What should I do?

No Pop-Up

If a window did not pop up when you selected the "Add Items" button, there is a good chance that your browser did not allow the pop-up which includes the Upload Tool to load. Depending on your browser, you may need to click a button at the top of the page to allow the pop-up to load, or add an exception to the pop-up blocker for the DuraCloud website.

Pop-Up but not loading

If the window popped up when you clicked the "Add Items" button, but the Upload Tool did not load into it, try the following actions. Note that once the Upload Tool loads properly, there is no reason to continue with further items in this list:

  1. If there are any dialogs or selectors which ask for permission to load a Java applet, ensure that you have selected the option to allow the applet to load
  2. Refresh the window by selecting the window, right clicking, and selecting "Reload".
  3. Close the pop-up window, and select "Add Items" again.
  4. Close your browser, open it again, log back into DuraCloud, then select "Add Items" again.
  5. Try a different browser. The recommended options are Mozilla Firefox and Google Chrome.
  6. Verify that the browser you are using have Java 7 available
    1. The Upload Tool requires Java 7 to function properly. You can test the Java version used by your browser here. If this page indicates that Java is not working properly, or that the version is less than 7, you will need to install the latest version of Java.

If it's still not working, consider trying these more advanced techniques:

  1. Clear your browser's cache, restart your browser, and try the Upload Tool again.
  2. Ensure that the Java plug-in within your browser is up-to-date and enabled. If an update was required, restart the browser and try the Upload Tool again.
  3. Clear the applet cache
    1. Open a terminal window. On Windows, this is called Command Prompt.
    2. Type "javaws -uninstall" and hit Enter
    3. Restart your browser, and try the Upload Tool again

It's still not working!

If none of the above actions worked, you may want to try running the Upload Tool directly from your machine. Directions for downloading and running the Upload Tool locally can be found on the DuraCloud Upload Tool page.

I need more help!

Finally, if you need further help either getting the Upload Tool to work for you or just determining the best strategy for transferring content into DuraCloud, you can submit a support request ticket through the DuraCloud support system.