DuraCloud Release 2.0 : Upload Tool Help
This page last changed on May 10, 2012 by bbranan.
Upload Tool HelpWhat is the Upload Tool?The Upload Tool is a small application which can be used to visually select files and folders, and monitor the transfer of files to DuraCloud. This tool is integrated into the DuraCloud software, and shows up when you select the "Add Items" button on the DuraCloud user interface. The Upload Tool isn't working!We are sorry that you're not able to use the Upload Tool at the moment. There are a variety of reasons why the Upload Tool may not be functioning properly. In the sections below, we'll offer some suggestions which may help to resolve the problem. What should I see?When the Upload Tool is properly loaded and ready for use, you should see a window which looks similar to the following: Cannot resolve external resource into attachment. What should I do?No Pop-UpIf a window did not pop up when you selected the "Add Items" button, there is a good chance that your browser did not allow the pop-up which includes the Upload Tool to load. Depending on your browser, you may need to click a button at the top of the page to allow the pop-up to load, or add an exception to the pop-up blocker for the DuraCloud website. Pop-Up but not loadingIf the window popped up when you clicked the "Add Items" button, but the Upload Tool did not load into it (like in the second picture above), try the following actions. Note that once the Upload Tool loads properly, there is no reason to continue with further items in this list:
If it's still not working, consider trying these more advanced techniques:
It's still not working!If none of the above actions worked, you may want to try running the Upload Tool directly from your machine. Directions for downloading and running the Upload Tool locally can be found on the DuraCloud Upload Tool page. I need more help!Finally, if you need further help either getting the Upload Tool to work for you or just determining the best strategy for transferring content into DuraCloud, you can submit a support request ticket through the DuraCloud support system. |
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Document generated by Confluence on Aug 09, 2012 20:27 |